Warranty Policy

At Motrix Parts, we provide a limited 1-Year warranty on selected used engines, gearboxes, and outboard motors. This coverage guarantees the core mechanical integrity of the unit based on high industry standards at the time of delivery or collection.

Engine Coverage Terms

The warranty pertains exclusively to the long block assembly. All external bolt-on peripherals and bolt-on accessories are excluded from coverage. It is the installer's duty to ensure all auxiliary systems are functional. The following parts are not covered:

  • Turbochargers
  • Sensors
  • Wiring looms
  • Clutches
  • Fuel injectors
  • Water pumps
  • Distributors
  • Alternators
  • Starters
  • AC compressors
  • Brackets
  • Belts and pulleys

Gearbox Coverage Terms

Our 1-Year gearbox warranty protects internal mechanical components only. New specified oil is required to apply. The warranty period commences on the date of physical receipt or collection, unless otherwise stated on your official invoice.

  • Internal Gear Sets
  • Bearings
  • Main Shafts
  • Syncros
  • Differentials

Warranty Exclusions

Motrix Parts will void any claim if the damage results from any of the following unauthorized circumstances:

  • Faulty installation
  • Engine overheating
  • Insufficient lubrication
  • Use of wrong fluids
  • Turbo failure
  • Component tampering
  • Competitive racing
  • Opening the unit
  • Sensor failure
  • Damaged electricals
  • Impact damage
  • Expected wear
  • Cooling system neglect
  • Operating the vehicle after a fault is detected or known to exist

Certified Fitting Hub

Validity requires installation by a certified mechanic at a registered workshop. You must utilize new filters and fluids. Verification of the cooling and oil systems is mandatory to ensure the engine operates within heat parameters.

Initiating a Claim

To file a formal warranty claim, please submit these items. We reserve the right to perform a teardown or request an independent expert's report.

  • Original sales receipt and payment proof
  • Certified workshop fitting invoice
  • Detailed mechanical fault report
  • High-resolution photos or video
  • Contact sales@motrixparts.co.za
  • WhatsApp +27 63 474 9064
  • Full purchase order details

Warning

Cease operation immediately if you detect warning lights, oil pressure drops, or unusual noises. Failure to do so voids all coverage. This policy aligns with the South African Consumer Protection Act of 2008 without limiting your statutory rights. Remedies include unit repair, exchange, or store credit at our discretion. All claims must be logged within the 30-day window unless extended in writing on the invoice.

Claim Procedures

  • 1. Contact Support — Notify Motrix Parts via sales@motrixparts.co.za or WhatsApp +27 63 474 9064 with your specific order number.
  • 2. Documentation Hub — Submit your original purchase receipt along with the professional installation invoice from your mechanic.
  • 3. Technical Investigation — Every unit undergoes a technical review by our workshop or an independent lead before claim approval.